Support

We're a small team and we read every message. Most questions get a reply within two business days.

Email hello@brightgems.app. It helps to include your device (for example, iPhone 15 or iPad), the app version, and what happened.

Subscriptions and billing

Bright Gems subscriptions are handled by Apple, so Apple manages billing, cancellations and refunds.

Cancel: open Settings on your iPhone or iPad, tap your name, then Subscriptions, and choose Bright Gems.
Refund: request one from Apple at reportaproblem.apple.com.
Restore a purchase on a new device: in the app's parent area, tap Restore purchases while signed in to the same Apple ID.

My child finished their 10 free questions. What now?

On the free plan, 10 new questions unlock each day. Your child keeps every gem and level they've earned.

How do I find the parent report?

Open the parent area in the app (it's behind a quick parent check) to see the assessment and your report.

Can I delete our data?

Yes. Email hello@brightgems.app from the address linked to your account and ask us to delete it. See our privacy policy for details.

I found a mistake in a puzzle.

Thank you! Email us a screenshot and we'll fix it in the next update.